Monday, November 19, 2007

I'm over Macs. Mac users tend to like their machines a lot, and rave about the excellent service and such. Blah blah blah. My personal experience with Macs is that they aren't so great. The service isn't stellar either. I spent hours on the phone with a tech help guy who refused to acknowledge that my hard drive was down, and made me spend hours over the phone before agreeing to let me ship it back for repairs (this was about a year after I got the computer). It took them another 3 weeks of replacing everything single part to finally get to my hard drive (written on the report sheet). My labmate was able to tell me that my hard drive was down minutes after looking at it.

Most recently, I received further confirmation that lemons do exist in the land of Macs. The dear computer (hard drive down a year ago) mysteriously stopped working. Things were whirling, but the screen wouldn't show anything. Using an external screen didn't solve the problem. Trying to boot my computer in Target mode didn't work either (can't read the hard drive as an external drive). Unfortunately, the department messed up and didn't get me the 3-year Applecare plan, so instead of having slightly questionable repair people working on it, I have highly questionable people working on it instead. It's been 2 months, and I've given up on the Mac ever returning.

To be fair, it's important to share what I found good and bad about Macs, not just rave about the good things. It makes no difference, Mac or PC. It doesn't matter to most users who just want to read their e-mails and various websites and write word documents. On the other hand, if your hardware fails and you want a cheap replaceable part, PC is the way to go.

Anyway, the highlight of my day: One thing PC users can do that Mac users can't.

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